LEAN-ing into Great Customer Experience

How do you get from an average 8 to 80 vaccinations an hour? Cut down on movement and eliminate queues. In the traditional model, clients go from registration, to a waiting area, to the place where they receive the shot and finally to where they recover for 15 minutes. In the new “hockey hub” model, … Read more

Do You have the Right Sponsor?

Ask a random person on the street who a sponsor is and you’ll probably hear something like, “Someone who provides financial support for a cause.” After all, most of us have been asked to donate to sponsor someone to raise money for a charity. In the case of project management, the sponsor is typically the … Read more

Risk Management Elements

What are the risks versus benefits of getting the COVID-19 vaccine? By now, you likely have made your own personal risk assessment and decision. I am not trying to change your mind. Like you, I have had to make my own decision. In a sense, the whole world is undertaking a massive risk management exercise. … Read more

Are Clients Stakeholders?

Death in the Olympics. The 2010 Winter Olympics will forever be scarred by the death of an Olympian even before the opening ceremony. Georgian luger, Nodar Kumaritashvili, crashed in the final turn of the track during a training run and was killed. The track was simply too fast. Even the gold medal favourite, Italy’s Armin Zöggeler, came off his sled. A Romanian luger was knocked unconscious for brief moments. Even officials reportedly voiced concerns.

Project Manager Jobs: A Gaze into the Future

PM Jobs: A Gaze into the Future

The World Economic Forum released The Future of Jobs Report in October 2020. In it, project manager ranked 11th in the top 20 jobs in increasing demand across all industries. That’s good news for PMs, but what are the 10 roles listed above project management jobs? What are the top 20 jobs in decline over … Read more

Zoom Tips for Project Managers

Zoom tips for project managers

Mastering Zoom is part of your project management communication skillset, one of 5 Project Management Skills for the Future. This is an update with of a post from last year. I will cover some additional Zoom tips and tricks for common scenarios that you may encounter, including: How to set up a host-less Zoom Meetings … Read more

Work Wiser #10: Avoid the #1 Regret of the Dying

I wish I had the courage to live a life true to myself instead of a life that others expected of me. That’s the number one regret of people at the end of their lives. Bronnie Ware was an Australian nurse who worked in palliative care over several years. She had a front row seat … Read more

Work Wiser #9: Sleep Your Way to Project Success

Hello, my name is Wan How. I’m a career and project management coach. After a dismal record of only one gold medal in 76 years, British cyclists finally won seven gold medals in the Beijing Olympics in 2008 and followed that with another seven gold medals in the London Olympics in 2012. How did they … Read more

Work Wiser #7: Overcome Overwhelm

Hello, my name is Wan How. I’m a career and project management coach. We’re now in February and you may be starting to feel overwhelmed. Projects that were due in December last year we’re postponed to January. Even though they have not been completed, new projects have been assigned to you. People were let go … Read more